What you are buying
SocialAI Pro sells monthly and yearly subscriptions that include a set number of AI-generated posts, images and reels each month, plus optional add-on credit packs. Each generation uses paid AI processing that is consumed at the moment you create the content.
When you can get a refund
Unused subscriptions — full refund. If you have not generated any content since your payment, you may request a full refund within 7 days of the transaction.
Unused add-on packs — full refund. Add-on credits are refundable in full within 7 days of purchase, provided none of the credits in that pack have been used.
Duplicate or incorrect charges — full refund. If you were charged twice, or charged after cancelling, we refund the full amount regardless of usage.
Yearly plans — pro-rata. If you cancel a yearly plan, we refund the unused whole months remaining, provided you have not used the current month's quota.
When a refund is not available
Once you have generated content. Posts, images and reels are produced by third-party AI services that charge us per generation. That cost cannot be recovered, so a subscription or credit pack with any usage against it is not refundable.
After 7 days, except for duplicate or incorrect charges.
Content you do not like. Every plan includes free regeneration allowances, and a failed generation is refunded automatically. If the results are not what you wanted, please contact support — we will help you get a better result rather than refund the plan.
Failed generations are refunded automatically
If a generation fails for a technical reason, the credit is returned to your account automatically. You do not need to claim it and it does not count against your quota. If a credit was not returned after a failure, contact us and we will restore it.
Cancelling
You can cancel at any time from Settings → Subscription in the app. Cancellation stops future billing; your current period continues until it expires and your remaining quota stays available until then. Cancelling by itself does not trigger a refund — request one separately if you are eligible under this policy.
How to request a refund
Email thebyteloom@gmail.com or write to us via the Contact page, including:
- the email address on your account
- the transaction date and amount
- the reason for the request
How long it takes
We review requests within 2 working days. Approved refunds are processed to your original payment method within 7 to 10 working days. The time it then takes to appear depends on your bank or mobile financial service provider.
Byteloom Technologies Ltd.
Corporate Office: Apt A2, House 18, Road 7, Block C, Niketon, Gulshan 1, Dhaka
Trade Licence No: TRAD/DSCC/037788/2025
Email: thebyteloom@gmail.com · Phone: 01868737474
Last updated: 7 September 2026